Bullet flag-united-kingdom flag-ireland


Monday 24th June 2024
  • Respiratory

Ways of Improving Effectiveness in Respiratory Consultations (with live Q&A)

As the ‘central act of medicine’, the consultation is the place where patients and healthcare professionals interface.1

It is where therapeutic relationships are formed and, when conducted well, where information is exchanged and patients’ needs and concerns are recognised and addressed.1 The therapeutic relationship between a clinician and a patient is a complex phenomenon composed of many interacting, and difficult to define factors.2

Some of these factors include recognition of the patient’s clinical history, co-morbidities, adherence to current regime and personalised treatment plans, non-pharmacological interventions, patient support mechanisms, environmental triggers, disease-related stigma and personal life experiences.

Due to the growing demands on primary care services, the methods of conducting consultations (video, telephone and face to face) is increasing.3 It is therefore of advantage that healthcare professionals recognise these interacting factors and how to make the most of their consultations, especially in the short instances they may have with a patient. Chiesi is proud to welcome Sarah Rust to outline how clinicians can improve the effectiveness of their consultations with patients. She is joined, as part of pre-recorded session, by two respiratory patients to share their experiences in interacting with the national health service and to provide a patient lens to this important topic.

This webinar will be hosted on Monday 24th June 2024, 1pm-2pm. We will be hosting a live Q&A session after the presentations allowing you to ask any questions related to the presentations or relating to the subject area. We hope that you will join us.


1. R. Booker. Effective communication with the patient. European Respiratory Review Dec 2005, 14 (96) 93-96; DOI: 10.1183/09059180.05.00009603

2. Don Eby. Empathy in general practice: its meaning for patients and doctors. British Journal of General Practice 2018; 68 (674): 412-413. DOI: 10.3399/bjgp18X698453

3. Hammersley et al. Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care. British Journal of General Practice 2019; 69 (686): e595-e604. DOI: 10.3399/bjgp19X704573

  • 00


  • :
  • 00


  • :
  • 00


  • :
  • 00


  • Not redirected after countdown, click here

If you are experiencing any issues viewing the webinar please click here to view the webinar through the Zoom platform.

Welcome and introductionsAislinn Browne, MSL, Chiesi
Tips for effective respiratory consultationsSarah Rust
Patient experiencesSarah Rust and two patients
Live question and answerAislinn Browne and Sarah Rust
  • Sarah Rust

    Practice Nurse Partner

    Read biography