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  • Respiratory

Ways of Improving Effectiveness in Respiratory Consultations

The therapeutic relationship between a clinician and a patient is a complex phenomenon composed of many interacting, and difficult to define factors.1

The consultation process is where therapeutic relationships are formed and, when conducted well, where information is exchanged and patients’ needs and concerns are recognised and addressed.2

Due to the growing demands on primary care services, the methods of conducting consultations (video, telephone and face to face) is increasing.3 It is therefore of advantage that healthcare professionals recognise these interacting factors and how to make the most of their consultations, especially in the short instances they may have with a patient.

Some of the factors to consider include recognition of the patient’s clinical history, co-morbidities, adherence to current regime and personalised treatment plans, non-pharmacological interventions, patient support mechanisms, environmental triggers, disease-related stigma and personal life experiences.

In this webinar, Practice Nurse Partner Sarah Rust outlines how clinicians can improve the effectiveness of their consultations, with some key points for healthcare professionals to help strengthen the therapeutic relationship they have with their patients.

She is joined by two respiratory patients and one carer to share their experiences in interacting with the national health service.

References

1. Don Eby. Empathy in general practice: its meaning for patients and doctors. British Journal of General Practice 2018; 68 (674): 412-413. DOI: 10.3399/bjgp18X698453

2. R. Booker. Effective communication with the patient. European Respiratory Review Dec 2005, 14 (96) 93-96; DOI: 10.1183/09059180.05.00009603

3. Hammersley et al. Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care. British Journal of General Practice 2019; 69 (686): e595-e604. DOI: 10.3399/bjgp19X704573

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  • Sarah Rust

    Practice Nurse Partner

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